Propeller is a cloud-based workspace where project and production teams meet to map, measure, and manage site activity with survey data.
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Training + Support
Powered by Propeller
Propeller revolutionizes the way you and your team work. Our team of Customer Success Experts, GIS Specialists, and hardware experts set you up for success, right from the get-go.
We’re here 24/7.
Ask questions, get answers. Keep things moving with 24/7 support.
Personalized service from the get-go.
As a platform user, your Customer Success Engineer is there to set you up for success with guided onboarding and training.
On-demand learning.
Sharpen your skills with our expansive database of how-tos, training modules, and interactive courses.
We’re on your team.
You can think about our industry folks, GIS Specialists, and hardware experts as an extension of your team.
Use Propeller to its full potential.
Whether you’ve got our hardware, software, or the complete suite – we’re here to help.
Our customers’ success is our top priority, always.
Propeller is powered by the success of its customers. That’s why our various support teams work as an extension of your team so you can experience our platform and products at their full potential.
24/7
Access to expert support
0K
Users supported by Propeller
1+
Help articles available on-demand
Getting started is easy.
And, we’re with you every step of the way.
CONGRATULATIONS
You’ve purchased Propeller.
Welcome to a totally new way of working. Get ready to embark on your onboarding journey.
AT 1 WEEK
Meet your Customer Success Engineer.
Say “hello” to your Customer Success Engineer. You can start your onboarding journey immediately with self-paced learning.
AT 2 WEEKS
Dig into our world.
Learn all about the Propeller platform and products – from data capture to survey processing to Propeller workflows, and more.
AT 3 WEEKS
Simpler, faster, smarter workflows.
You and your team are now powered by Propeller and are working better than ever.
You’ll learn everything you need to know.
We’ve broken down our entire Propeller offering into three easy-to-follow modules.
Hardware
Drone setup
- Care + maintenance
- Firmware updates
- Warranty Shield
- Best practices & common mistakes
AeroPoints overview
- Care + maintenance
- Charging your AeroPoints
- Best practices
Data Capture
Flight checklist
- Checking + unlocking airspace
- FAA rules + regulations
- Drone settings
- Propeller Corrections Network
- Ground control best practices
Data capture workflow
- Planning a mission
- Aeropoints
- Flying the drone
Platform Training
Platform overview
- Navigating the portal
- Tips + best practices
Measuring with survey data
- Volume, distance, surface area, and elevation measurements
- Terrain edit
Managing your site
- Data management
- Site management
- Productivity management
Files + collaboration
- Mobile app
- Information sharing
Reporting
Learn more about the technology we support.
From local coordinate reference systems to volume calculations, we’ve got you covered.
AeroPoints
AeroPoints
AeroPoints are the industry’s only smart ground control points. Use with any drone and on any worksite to capture survey-grade data every time you fly.
Survey Processing
Survey Processing
Our survey processing pipeline, managed by a team of GIS experts, makes drone data accuracy repeatable and predictable — no matter how many datasets you’re juggling at once.
Drones + Sensors
Drones + Sensors
Vetted by our data experts and fully integrated with our platform, these Propeller-recommended drones and sensors are the fastest way to get survey-grade results.
DirtMate
DirtMate
Track cycle times and load counts with DirtMate – a survey-grade telematics system that manages your production and productivity automatically.